Customer Service and Business Management Author and Writer

BullsEyePublishing.com
ReneeEvenson.com

Renee Evenson, Author & Business Writer

“The most common reason customers take their business elsewhere is due to mistreatment by frontline employees."

And the sad news, for business owners, is that most of the time customers
won’t even complain. They just won’t come back!

Research from my clients resulted in the top recurring complaints about
employees who: don’t listen, or don't do what they say they will when they
say they will, ignore customers, aren’t knowledgeable about products and
services, and don’t follow up or follow through.

All these problems are easy to correct. Giving world-class customer service is easy…when you have the right tools.”

Tip of the week:

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Renée Evenson has authored the ideal books for customer service employees, managers, and students
that show you how to provide exceptional customer service.

Award-Winning Training 101 Customer Service 101 Customer Service 201
Customer Service (Leader’s Guide available)

Leadership Training Tips Management

 

Special Offer: Buy all 4 books for $50. This is a $72.80 value for only $50!!

 

News!

Want to train your employees how to provide exceptional customer service?

Now available—Leader’s Guide to complement Customer Service Training 101. Even if you have never trained before,

Customer Service Training 101 Leader’s Guide provides you with the necessary tools. Includes learning activities,

discussion questions, group activities, practice lessons, and quizzes. For more information visit the Books/Manuals page.

New for classroom instruction—Customer Service Training 101 Instructor’s Guide. Includes general teaching activities,

classroom group activities, discussion questions, homework assignments, quizzes, midterm and final tests.

For more information visit the Books/Manuals page.

Now available—Single Subject Booklets—great for training, meetings, and self-development!

 

Thought for the week!

coming soon

 

Renée Evenson also offers the following professional services:r>

Small Business Consulting Self-Publishing Consulting Free Lance Writing

Specializing in customer care, Coordinate publishing projects Specialized writing

relationships between from manuscript to finished on business topics

management/employee/customers printed book