Customer Service and Business Management Author and Writer; Self-Publishing Book Production Manager

BullsEyePublishing.com
ReneeEvenson.com

Renee Evenson, Author & Business Writer &

Self-Publishing Manager

Renee is passionate about customer service and has devoted her entire career to teaching frontline employees how to provide exceptional service to each and every customer. Her management career was with BellSouth, where she was responsible for customer service results, and employee training and development. While at BellSouth, Renee had the opportunity to write training material and create training videos.

After leaving BellSouth she now devotes her time to writing books to help others learn how to provide exceptional customer service. Renee chose to write about customer service because, "People assume that providing customer service is easy, just be nice to customers. It's a lot more involved than being nice. Providing each customer with the best possible service involves learning how to deal with different types of customers and more importantly, different types of situations. Well-trained employees are your key to building a loyal customer base. Being nice is important but more important is knowing how to find the best solution for each customer, and finding it quickly. My books show you how to do that."

In addition to writing about important customer service topics, Renee is also a seasoned editor and publisher. In 1997 she completed her first book, Customer Service 101. Unable to secure a publisher, she decided to form her own publishing company and self-publish her book. She established Bull'sEye Publishing in 1997 and has since expanded her business to write and publish business training material, self-help booklets, brochures, and other related media.

After Renee wrote her third book, Customer Service Training 101, she had established sales and author credentials and was able to secure an agent who sold her work to AMACOM Books, based in New York. She has since written three more books, all of which have been sold by her agent to AMACOM Books. In addition, Customer Service Training 101, 2nd Edition, was released September, 2010. And both Customer Service Training 101 and Award-Winning Customer Service have been picked up and translated by publishers in China.

Because of her vast knowledge of writing, editing, and publishing, Renee established another venture, Bull'sEye Publishing Book Production Management, to help other new authors. She and her husband, Joe, coordinate publishing projects from manuscript to finished books. "In my business, I value each of my customers and strive to provide them with exceptional service by finding the best solution to their publishing needs."

They are proud to partner with Stephanie Ward, an experienced, award winning graphic designer (Philadelphia Book Designers Guild Award Winner). They are also proud to keep all aspects of book production within the United States.

In today's competitive publishing market, it has become increasingly difficult for budding authors to get published. Publishers want to see your other published works but unless someone publishes your first book, you get caught in a Catch-22! Be that someone. Self-publishing is a respected method to break into the business of being an author.

I began my writing career by self-publishing my first two books. It happened to me, you can make it happen for you too!

See my writer's blog for tips to help you begin and complete writing your book!

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I am passionate about customer service and specialize in writing about the relationships between frontline employees, managers, and their customers. I study customer service trends and

can teach you how to provide exceptional customer service in my books.

Customer Service Training 101 2nd ed

Award-Winning Training 101 2nd Edition 101 201 Now Available

Customer Service (Leader’s Guide available)

Leadership Training Tips Management

Special prices are offered for these books and self-help booklets when ordered

on this website. The books are also available in bookstores, and other online sites,

such as amazon.com.

 

 

Also Available!

Want to train your employees how to provide exceptional customer service?

I wrote a Leader’s Guide to complement Customer Service Training 101. Even if you have never trained before,

Customer Service Training 101 Leader’s Guide provides you with the necessary tools. Includes learning activities,

discussion questions, group activities, practice lessons, and quizzes. For more information visit the Books/Manuals page.

For classroom instruction—Customer Service Training 101 Instructor’s Guide. Includes general teaching activities,

classroom group activities, discussion questions, homework assignments, quizzes, midterm and final tests.

For more information visit the Books/Manuals page.

Check out my Single Subject Booklets—great for career help, training, meetings, and self-development!

 

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I also offer the following professional services:r>

Self-Publishing Consulting Free Lance Writing

Let me coordinate your publishing projects Specialized writing

from manuscript to finished printed book! on business topics