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Business coach and writer Renée Evenson has authored the ideal books for customer service employees and managers, that show you how to provide great customer service.
OUR BOOKS
(click any book for more information)
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| Customer Service Leadership | Customer Service Training | Customer Service Tips | Customer Service Management |
SPECIAL OFFER: Buy all four books for $50. A $72.80 value for a limited time at $50.
Renée Evenson is passionate about customer service and has over 30 years experience, including 15 years as a customer service and sales manager for BellSouth Telecommunications.
Renée now devotes her time to consulting and writing about important customer service issues: effective communication, building positive relationships, and learning the secrets of delivering world-class service to each of your customers.
The most common reason customers take their business elsewhere is due to mistreatment by frontline employees. And the sad news, for business owners, is that most of the time customers won’t even complain. They just won’t come back. Research from my clients resulted in the top recurring complaints about employees who: don’t listen, don’t do what they say they will when they say they will, ignore customers, aren’t knowledgeable about products and services, and don’t follow up or follow through. All these problems are easy to correct. Giving world-class customer service is easy…when you have the right tools.”
Renée Evenson also offers the following professional services:
Small Business Consulting Self-Publishing Consulting Free Lance Writing Specializing in customer care, Coordinate publishing projects Specialized writing relationships between from manuscript to finished on business topics.
management, employees book.
and customers.
We are proud to be affiliated with Parker Professionals, Inc., our only recognized training affiliate. Click here to learn more about their customized customer service training classes. "Don't lose another customer...schedule your training today!"
www.parkerprofessionals.com
Bull’sEye Publishing & Marketing
PO Box 24024
Saint Simons Island, GA 31522
912.638.0110
FAX 912.634.7974
Contact Renee Evenson - Renee@bullseyepublishing.com
