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Business coach and writer Renée Evenson has authored the ideal books for customer service employees and managers, that show you how to provide great customer service.
OUR BOOKS
(click any book for more information)
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| Leadership | Training | Tips | Management Tips |
SPECIAL OFFER: Buy all four books for $50. This is a $72.80 value!
Renée Evenson is passionate about customer service and has over 30 years experience, including 15 years as a customer service and sales manager for BellSouth Telecommunications.
Renée now devotes her time to consulting and writing about important customer service issues: effective communication, building positive relationships, and learning the secrets of delivering world-class service to each of your customers.
"The most common reason customers take their business elsewhere is due to mistreatment by frontline employees. And the sad news, for business owners, is that most of the time customers won’t even complain. They just won’t come back. Research from my clients resulted in the top recurring complaints about employees who: don’t listen, don’t do what they say they will when they say they will, ignore customers, aren’t knowledgeable about products and services, and don’t follow up or follow through. All these problems are easy to correct. Giving world-class customer service is easy…when you have the right tools.”
Want to train your employees how to provide exceptional customer service? Now available--Leader's Guide to complement Customer Service Training 101. Even if you have never trained before, Customer Service Training 101 Leader's Guide provides you with the necessary tools. Includes learning activities, discussion questions, group activities, practice lessons, and quizzes.
Click on books/manuals or call 912.638.0110 for more information.
New for classroom instruction! Customer Service Training 101 Instructor's Guide. Includes general teaching activities, classroom group activities, discussion questions, "from a business perspective", homework assignments, quizzes, midterm, and final tests. Special school rate available, call 912.638.0110 for rates and more information.
NOW AVAILABLE--SINGLE SUBJECT BOOKLETS--GREAT FOR TRAINING, MEETINGS, AND SELF-IMPROVEMENT
Check out the new Announcements page to read excerpts of my latest articles!
THOUGHT FOR THE WEEK: Patience is a virtue frontline employees need to develop. Patience is going to see you through when a customer is upset or a coworker disagrees. Patience and compassion go hand in hand--try to put yourself in the other person's shoes and see how quickly you calm down. That equates to increasing your patience level.
Renée Evenson also offers the following professional services:
Small Business Consulting Self-Publishing Consulting Free Lance Writing Specializing in customer care, Coordinate publishing projects Specialized writing relationships between from manuscript to finished on business topics.
management, employees book.
and customers.
Bull’sEye Publishing & Marketing
PO Box 24024
Saint Simons Island, GA 31522
912.638.0110
FAX 912.634.7974
Contact Renee Evenson - Renee@bullseyepublishing.com
