You already know, from my home page, that I am passionate about customer service. You also know how I got into the publishing business. Here's a little more about me. I began my business career with Bell Telephone before graduating high school and continued as I worked my way through college. My telecommunications career spanned twenty five years, including 15 years as a customer service and sales manager, while working  for BellSouth Telecommunications. As a child I enjoyed writing stories and envisioned myself becoming a writer when I grew up. As a manager, I gravitated to projects that involved writing of any kind. I wrote training material and even wrote and directed a training video series that was used district wide.

After leaving BellSouth, I decided to start a new career doing what "I wanted to be when I grew up!", which was to be a writer. I found my niche writing about important customer service issues: effective communication, building positive relationships, and learning the secrets of delivering world-class service. I also enjoy my work as a book production manager, helping other new authors self-publish their works.

I hold an Associate's Degree in Business from USNY, and a Bachelor's Degree (Specialized Studies) in Organizational Psychology, from Ohio University.

In my spare time, I enjoy working out, walking, golfing, bike riding, fishing, late night knitting when I'm catching a little television, and most of all I enjoy spending time with my family and friends. Our children grown, we are now the 'parents' to five kitties, all but one were strays who adopted us! Guess you could call it having a soft spot in my heart for strays... or as we like to say, we must have a neon sign flashing on our rooftop at night.

Most of all, though, I enjoy helping people do what they do to the best of their ability.